SkySurge respects your privacy and is committed to protecting the personal information of all customers. This Privacy Policy explains what data we collect, how it is used, and how it is safeguarded. By using SkySurge services, you consent to the practices described below.

1. Information We Collect

When you purchase or use SkySurge services, we may collect the following information:

Contact Information: Phone number or WhatsApp number used for account creation or voucher purchases.
Device Information: Device identifiers (e.g., MAC address) to ensure secure and authorized access.
Transaction Information: Payment confirmations and voucher issuance records.
Usage Data: Connection logs including access time, duration, and data usage for network optimization and security monitoring.

Note: SkySurge does not collect, store, or have access to payment card details, banking credentials, or sensitive financial information.

2. How We Use Your Information

We use the information collected for the following purposes:

To activate and manage your purchased services.
To prevent unauthorized use, fraud, and network abuse.
To monitor and improve network performance and service reliability.
To provide customer support and address service-related inquiries.

3. Data Sharing and Disclosure

SkySurge does not sell, trade, or rent your personal information to third parties.

Information may only be shared under the following circumstances:

To comply with applicable laws, regulations, or legal processes.
When required by government or law enforcement authorities in Ghana with proper authorization.
With service providers acting on behalf of SkySurge to support network operations, provided they are bound by confidentiality agreements.

4. Data Retention and Security

SkySurge implements industry-standard security measures to protect your data from unauthorized access, loss, or misuse.

Personal and device-related data are retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
Connection logs and usage records may be stored temporarily to analyze network performance and ensure fair usage.

5. Customer Responsibilities

Customers are responsible for:

Keeping voucher codes confidential.
Ensuring devices are secure and protected against unauthorized access.
Using SkySurge services in accordance with applicable laws and the Terms & Conditions.

6. Changes to This Policy

SkySurge reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on the website, and continued use of the service constitutes acceptance of the updated policy.